Shipping Policy
Processing Time
- Orders are processed within 1-2 business days
- Orders placed during weekends or holidays will be processed the next business day
Shipping Methods
- Standard Shipping EU (2-5 business days)
- International Shipping (5-10 business days)
Shipping Costs
- Free shipping on orders over € 150 for Belgium, The Netherlands, France, Germany
- MyParcel Belgium: € 8,95
- MyParcel The Netherlands, Germany: € 9,65
- MyParcel France: € 12,00
- International shipping: on request
Tracking Information
- Tracking number provided via email once your order ships
- Track your package through our shipping partners’ websites
Delivery Areas
- We ship to all addresses within Belgium
- We ship to most European countries
- For international shipping outside Europe, please contact us
Order Issues
If you experience any issues with your shipment:
- Contact us within 48 hours of delivery
- Provide your order number and details of the issue
- We’ll work to resolve the situation promptly